PUREVPN CUSTOMER SERVICE SOFTWARE
The Windows App is quite buggy and on several occasions on two separate computers, I have had to disconnect the VPN and restart the software just to restore my internet connection. Thirdly, whilst PureVPN updates frequently, I am finding that often they introduce more bugs with the updated software than they cure. Secondly, and becoming more of an issue is that I have found PureVPN to suffer DNS leaks a test at on more than one occasion showed that whilst I was connected to a VPN server and my IP address was masked, the DNS came from my home ISP. Not logs of where you visit, agreed - but your usage IS logged. The claim that they do not keep logs is simply NOT true - if you read the fine print, you'll notice that they state they DO keep logs - of connection time and data used.
unfortunately, as of recently, that has changed. I have used PureVPN for many years, having found them to always be ahead of their competitors. If you really want to go with this company, which I don't suggest, don't pay for longer subscriptions, if you want to get something out of it.Īnyways, I don't suggest having a subscription with them because of their logging activity (search google), while they write that they have no-log policy. They won't honor any of their lifetime subscriptions and I wonder if they will honor their other subscriptions which have a longer period. Just read other reviews, I'm not alone, of course. It was their own products which purevpn confirmed many times in email that the subscription is lifetime. So short version is that they sold lifetime subscriptions for a higher price, and didn't honor them, just stopped the subscription after 5 years because they have problems with their third party affiliates which I don't care a bit, because my contract was with purevpn and a lifetime subscription.
Not just that, now my 5 years subscription has ended and 20 days past since I last heard from them. They sold lifetime and my subscription should depend on their affiliates? When contacted to renew the 5 years subscription, they didn't honor it and just replied that "they will contact their affiliates to work something out"! I introduce you to biggest con in the business of conning, just read more: just before 2020, which means just 4,9 years after they began selling lifetime subscriptions to users, they announced that they are changing their system and stopped selling anymore lifetime subscriptions. They sold lifetime subscription since 2015 through their affiliate stacksocial and when activated, they activated just 5 years in their control panel, reasoning that their system has limitations and I have to contact them after 5 years term to renew the subscription. Ok, like many others, I became one more victim in their lifetime subscription scheme.
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